User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024
Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024
