Featured User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024 Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024 Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024 Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024 What is local government actually for? We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this? 2 July 2024 10 Principles for Good LocalGovDigital Design In which I channel the spirit of Dieter Rams. 11 April 2023 Can we trust our Copilot summary? Part two - an analysis Looking at the summary of the previous article and seeing how accurate it was 9 September 2024 Council online petitions Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services 5 June 2024 Have my bins been collected yet? I forgot to put the garden waste bin out last night 15 May 2024 The value of councils doing live election results on the website How much effort for you is it to provide a live online election results service? Is the value worth the effort for you? 7 May 2024 What shall we do with the school year term dates? Why is managing school terms dates such a pain - for ourselves and our users? 15 April 2024 Capturing contact details Sometimes it's like a 1990s Guy Ritchie gangland dark comedy 7 April 2024 Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024 Designers - please stop arguing Specialisation is for insects 18 March 2024 Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere? 14 March 2024 Gaining consent to do user research on forms Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them? 7 March 2024 Pagination Current page 1 Page 2 Page 3 Page 4 Next page Next › Last page Last »
User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024
Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024
Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024
What is local government actually for? We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this? 2 July 2024
10 Principles for Good LocalGovDigital Design In which I channel the spirit of Dieter Rams. 11 April 2023
Can we trust our Copilot summary? Part two - an analysis Looking at the summary of the previous article and seeing how accurate it was 9 September 2024
Council online petitions Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services 5 June 2024
The value of councils doing live election results on the website How much effort for you is it to provide a live online election results service? Is the value worth the effort for you? 7 May 2024
What shall we do with the school year term dates? Why is managing school terms dates such a pain - for ourselves and our users? 15 April 2024
Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024
Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere? 14 March 2024
Gaining consent to do user research on forms Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them? 7 March 2024
