LocalGov Digital Strategy and Manifesto

Offering information to our users

A little explanation as to why something annoying is in place can go a long way

16 June 2025

Mobile reporting forms for streetscape assets - why is it often so tedious for the user?

Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice.

3 May 2025

Respecting the user's competence

Are our users as incapable as we often think they are? I think not.

11 April 2025

Timed price changes using Jadu forms

It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself.

21 March 2025

Where should the Online Service sit? What's the website for anyway? How should it be staffed?

Is the current location and staffing of your council webteam serving the council and your citizens well?

30 January 2025

Laptop with a website loaded on the screen

I only ever use search, nobody uses menus, nobody scrolls down the page, it needs to fit on the screen

Just because you prefer one route to accessing information, that doesn't mean everybody prefers your preferred route

20 August 2013

The importance of Eccles cakes to channel shift, or the value of less important content for search visibility

Many people think including niche content on a council website makes it hard to find essential information. I think including interesting content on it makes for a more useable site with a more delightful experience

31 July 2013

Six council website home pages from 2013

Images of the area on the home page

Images of the area on the council website home page - something nice to see to give it a local flavour and instil 'delight', or an unnecessary distraction?

13 February 2013