Featured User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024 Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024 Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024 Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024 What is local government actually for? We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this? 2 July 2024 10 Principles for Good LocalGovDigital Design In which I channel the spirit of Dieter Rams. 11 April 2023 As a user, I want something a bit more exciting than faster horses We might be lying in the gutter, but there's no reason why we should not still be looking up at the stars 13 February 2024 Council Tax needn't be taxing! Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon... 29 January 2024 Please don't put QR codes on signs Don't put QR codes on signs, or on leaflets, or on lamp posts. Don't put them anywhere public that's unsupervised 9 January 2024 A/B (C/D/E…) testing using built in CMS functionality In which our website Content Management Systems could make our lives much easier 16 December 2023 I have a complaint! When is a complaint not a complaint? And why should anybody care anyway? 8 December 2023 Reporting missed bin collections You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today 22 November 2023 Choosing the right alt text for your images You're adding alt text / attributes to your social media posts and your website images - that's great! But are you adding the right alt text? 17 November 2023 Blogging for the organisation Who should blog for the council? What platform should they use? 26 October 2023 News articles and blog posts News? Huh! What is it good for? Absolutely everything, when done right. 15 October 2023 So you want to build a new council website, but why? What's wrong with your current one? Why have you decided to build a new website anyway? 28 September 2023 Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Page 4 Next page Next › Last page Last »
User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024
Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024
Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024
What is local government actually for? We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this? 2 July 2024
10 Principles for Good LocalGovDigital Design In which I channel the spirit of Dieter Rams. 11 April 2023
As a user, I want something a bit more exciting than faster horses We might be lying in the gutter, but there's no reason why we should not still be looking up at the stars 13 February 2024
Council Tax needn't be taxing! Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon... 29 January 2024
Please don't put QR codes on signs Don't put QR codes on signs, or on leaflets, or on lamp posts. Don't put them anywhere public that's unsupervised 9 January 2024
A/B (C/D/E…) testing using built in CMS functionality In which our website Content Management Systems could make our lives much easier 16 December 2023
I have a complaint! When is a complaint not a complaint? And why should anybody care anyway? 8 December 2023
Reporting missed bin collections You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today 22 November 2023
Choosing the right alt text for your images You're adding alt text / attributes to your social media posts and your website images - that's great! But are you adding the right alt text? 17 November 2023
Blogging for the organisation Who should blog for the council? What platform should they use? 26 October 2023
News articles and blog posts News? Huh! What is it good for? Absolutely everything, when done right. 15 October 2023
So you want to build a new council website, but why? What's wrong with your current one? Why have you decided to build a new website anyway? 28 September 2023
