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Do citizens really want to check the progress of their pothole report, so should we spend a lot of time, effort, and money enabling them to?

AI is becoming All The Rage. But is it any good for search results?

A little explanation as to why something annoying is in place can go a long way

Are our users as incapable as we often think they are? I think not.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

Is the current location and staffing of your council webteam serving the council and your citizens well?

In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'...