Mobile reporting forms for streetscape assets - why is it often so tedious for the user? Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice. 3 May 2025
Timed price changes using Jadu forms It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself. 21 March 2025
Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024
So you want to build a new council website, but why? What's wrong with your current one? Why have you decided to build a new website anyway? 28 September 2023
Make a plan for the system going down The network has failed, nobody can access the CRM system, what are the staff to do other than twiddle their thumbs? 30 August 2023
