News search

Do citizens really want to check the progress of their pothole report, so should we spend a lot of time, effort, and money enabling them to?

AI is becoming All The Rage. But is it any good for search results?

A little explanation as to why something annoying is in place can go a long way

Are our users as incapable as we often think they are? I think not.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

Specialisation is for insects

You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today

In which I channel the spirit of Dieter Rams.