Should the council have an online account? Do citizens really want to check the progress of their pothole report, so should we spend a lot of time, effort, and money enabling them to? 27 July 2026
Collecting your award - a creative visioning exercise You've won an award. Time to write your acceptance speech! 6 March 2026
Can we trust our Copilot summary? Part two - an analysis Looking at the summary of the previous article and seeing how accurate it was 9 September 2024
Can we trust our Copilot summary? Part one - the issues Copilot cannot understand your text. What makes you think it can summarise it accurately? 9 September 2024
Agile for Local Government - from the skateboard to the car The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that. 8 August 2024
What is local government actually for? We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this? 2 July 2024
Council online petitions Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services 5 June 2024
Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere? 14 March 2024