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A little explanation as to why something annoying is in place can go a long way

Are our users as incapable as we often think they are? I think not.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

Looking at the summary of the previous article and seeing how accurate it was

Copilot cannot understand your text. What makes you think it can summarise it accurately?

The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that.

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

I forgot to put the garden waste bin out last night

When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere?