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Do citizens really want to check the progress of their pothole report, so should we spend a lot of time, effort, and money enabling them to?

Somebody accidently clicked Publish too early. Somebody might get the sack for doing that; they might even get a court appearance. They shouldn't have been put in the position where a simple mistake could cost them their job.

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

Specialisation is for insects

You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today

If somebody could get the sack for making a mistake, then it should not be possible for them to make the mistake on their own

In which I channel the spirit of Dieter Rams.

Applying for a copy of certificates from your council's register office is considerably more painful than it should be. And for online applications, it probably makes more sense to signpost people to the central government General Register Office site.