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We really do know that at this time of year an awful lot of people are looking for the bin day changes. We could still make it easier for them to be able to find them

Tell me, on a scale of 0 to 7, how do you feel about this?

A little explanation as to why something annoying is in place can go a long way

Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice.

Are our users as incapable as we often think they are? I think not.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

Many people think including niche content on a council website makes it hard to find essential information. I think including interesting content on it makes for a more useable site with a more delightful experience

Images of the area on the council website home page - something nice to see to give it a local flavour and instil 'delight', or an unnecessary distraction?