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A little explanation as to why something annoying is in place can go a long way

Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice.

Are our users as incapable as we often think they are? I think not.

It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice'

If somebody could get the sack for making a mistake, then it should not be possible for them to make the mistake on their own