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We really do know that at this time of year an awful lot of people are looking for the bin day changes. We could still make it easier for them to be able to find them

Somebody accidently clicked Publish too early. Somebody might get the sack for doing that; they might even get a court appearance. They shouldn't have been put in the position where a simple mistake could cost them their job.

Tell me, on a scale of 0 to 7, how do you feel about this?

A little explanation as to why something annoying is in place can go a long way

Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice.

Are our users as incapable as we often think they are? I think not.

It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself.

Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files

Is the current location and staffing of your council webteam serving the council and your citizens well?

What might the next ten years of local government digital transformation look like? Is 'transformation' even the correct word to use?