Respecting the user's competence Are our users as incapable as we often think they are? I think not. 11 April 2025
Timed price changes using Jadu forms It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself. 21 March 2025
More about date-specific content Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files 27 February 2025
Where should the Online Service sit? What's the website for anyway? How should it be staffed? Is the current location and staffing of your council webteam serving the council and your citizens well? 30 January 2025
Manifesto for Local Government Digital Services - part two What might the next ten years of local government digital transformation look like? Is 'transformation' even the correct word to use? 6 November 2019
Local Government Digital Services 3.0 - A manifesto Why do we design our council website home pages to not actually represent our populations? Why despite all our best efforts to improve our sites is user satisfaction with them going down? 11 June 2019
