Mobile reporting forms for streetscape assets - why is it often so tedious for the user? Tax needn’t be taxing, and neither should reporting issues with our council assets. We shouldn't make a user do 10 actions to complete a task when one action could suffice. 3 May 2025
Respecting the user's competence Are our users as incapable as we often think they are? I think not. 11 April 2025
Timed price changes using Jadu forms It's coming up to 1 April and the prices we charge for everything are about to go up. Here's how I make life easier on myself. 21 March 2025
More about date-specific content Some further thinking about content which involves dates, and the introduction of a tool to help you make calendar files 27 February 2025
Where should the Online Service sit? What's the website for anyway? How should it be staffed? Is the current location and staffing of your council webteam serving the council and your citizens well? 30 January 2025
