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Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'...

Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them?

Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon...

When is a complaint not a complaint? And why should anybody care anyway?

News? Huh! What is it good for? Absolutely everything, when done right.

It's a sacred cow of Local Government Digital services that we have one website to rule them all. Is it time to sacrifice that sacred cow?

Why do we pay expensive consultants to tell us the same things clever people from within our own sector can tell us?

Why do so many council websites have their service menus presented in such a random order?

Whilst personas should never be seen as the be all and end all of content design, it can be helpful to picture fictionalised representations of real people who might be the audience for your content rather than creating in a complete vacuum

Many people think including niche content on a council website makes it hard to find essential information. I think including interesting content on it makes for a more useable site with a more delightful experience