User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this? In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2 17 September 2024
Best Practice in processes for forms design To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice' 30 August 2024
What shall we do with the school year term dates? Why is managing school terms dates such a pain - for ourselves and our users? 15 April 2024
Should there be a Local GDS? Probably not. It Depends. Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'... 28 March 2024
Gaining consent to do user research on forms Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them? 7 March 2024
Council Tax needn't be taxing! Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon... 29 January 2024
I have a complaint! When is a complaint not a complaint? And why should anybody care anyway? 8 December 2023
News articles and blog posts News? Huh! What is it good for? Absolutely everything, when done right. 15 October 2023
To Microsite or Not To Microsite, or, What’s the council website actually for? It's a sacred cow of Local Government Digital services that we have one website to rule them all. Is it time to sacrifice that sacred cow? 15 August 2023
