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Most council digital strategies say don't replicate content or functionality provided elsewhere. I think we should however be running our own e-petitions services

Why is managing school terms dates such a pain - for ourselves and our users?

Sometimes it's like a 1990s Guy Ritchie gangland dark comedy

Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them?

Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon...

When is a complaint not a complaint? And why should anybody care anyway?

You get home at the end of a busy day away from home. You see the flamin' council never collected your bins today

News? Huh! What is it good for? Absolutely everything, when done right.

It's a sacred cow of Local Government Digital services that we have one website to rule them all. Is it time to sacrifice that sacred cow?

Why do so many council websites have their service menus presented in such a random order?