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Do citizens really want to check the progress of their pothole report, so should we spend a lot of time, effort, and money enabling them to?

Forms needn’t be formal, but they do need to be useful

AI is becoming All The Rage. But is it any good for search results?

You've won an award. Time to write your acceptance speech!

In the heady days of the early 2010s it felt like nothing could stop local government digital teams in our quest to bring new online services to citizens, and bring existing services to the fore in new and better ways. By 2017 the shine seemed to have faded from the movement

Applying for a copy of certificates from your council's register office is considerably more painful than it should be. And for online applications, it probably makes more sense to signpost people to the central government General Register Office site.

The Kindle ebook format, Open Data, and real-time information - what else could we use to make council websites more useful to citizens?

Just because you prefer one route to accessing information, that doesn't mean everybody prefers your preferred route

Many people think including niche content on a council website makes it hard to find essential information. I think including interesting content on it makes for a more useable site with a more delightful experience

Images of the area on the council website home page - something nice to see to give it a local flavour and instil 'delight', or an unnecessary distraction?