News search

Sometimes it's like a 1990s Guy Ritchie gangland dark comedy

Well, it depends on what you mean by 'local', 'government', 'digital', and 'service'...

Specialisation is for insects

When thinking about implementing a new technology on a council system, do you yourself have personal experience of using that technology elsewhere?

Did the user find the form easy to use? Why did they get half way through and give up? Why don't we just ask them?

In which we need to stop doing Agile in a Waterfall way, and we need to understand that a framework which works for a multiglobal megacorp isn't working for cash-strapped local authorities

We might be lying in the gutter, but there's no reason why we should not still be looking up at the stars

Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon...

Don't put QR codes on signs, or on leaflets, or on lamp posts. Don't put them anywhere public that's unsupervised

In the heady days of the early 2010s it felt like nothing could stop local government digital teams in our quest to bring new online services to citizens, and bring existing services to the fore in new and better ways. By 2017 the shine seemed to have faded from the movement