Content and User Experience Strategy

All pages relating to content and user experience strategy.

10 Principles for Good LocalGovDigital Design
In which I try to channel the spirit of Dieter Rams for the LocalGovDigital multiverse
simon Fri, 19/04/2024 - 5:26pm
Laptop with a website loaded on the screen

Council Tax needn't be taxing!

Do I owe the council money, or does the council owe me money? I think the council owes me money, but looking at the council tax online account portal it looks like I owe them so much money I should be expecting a knock on the door soon...

29 January 2024
Laptop with a website loaded on the screen

I have a complaint!

When is a complaint not a complaint? And why should anybody care anyway?

8 December 2023