Simon Gray - BigTown Council Strategy and Manifesto

User satisfaction in 2024 is lower than it was in 2019 - what are we going to do about this?

In 2019 the Govmetric satisfaction score on the top council website was 0.3; in 2024 the top council website weighs it at 0.2

17 September 2024

Can we trust our Copilot summary? Part two - an analysis

Looking at the summary of the previous article and seeing how accurate it was

9 September 2024

Can we trust our Copilot summary? Part one - the issues

Copilot cannot understand your text. What makes you think it can summarise it accurately?

9 September 2024

Best Practice in processes for forms design

To paraphrase Antonio Carluccio on Italian food, 'there is no best practice, only good practice'

30 August 2024

Agile for Local Government - from the skateboard to the car

The point of a Minimum Useable Product is the user is supposed to be able to use it. People often forget that.

8 August 2024

What is local government actually for?

We have (roughly) 350 local councils all doing more or less the same things in the same way. Is there a better way to do this?

2 July 2024