Colin Stenning - Digital Health Check

One year on my research suggests that chatbots are still not currently widely used in local government. At present around 14% of councils in UK and Ireland provide a chatbot facility and an equal number of councils choose to use webchat as use chatbots (see the table below): Council type Councils using Webchat – 2024 […]

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The LocalGov CMS Directory has been updated, a process which takes place every 6 months to keep it up-to-date and useful. There have been a number of changes of CMS since the last version, but it hasn’t changed the order of the top 5 CMS. Content management system Number of councils Drupal 89 (+3) Jadu […]

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