Choosing words

  • Use short, familiar words over longer or more formal ones. 
  • Be cautious with words ending in "-ion" and "-ment" — a plainer word often exists and reads faster. 
  • Avoid idioms, phrasal verbs, jargon, slang, rhetorical questions, and sarcasm. State the underlying point plainly. 
  • Use one term per concept, and use it consistently. Don't switch between synonyms for the same thing partway through a document. 
  • Match the strength of the word to the strength of the requirement: "must" for a legal requirement, "need to" for an administrative step, "can" for something optional. 

Instead of: This document sets out the requisite steps to facilitate a smooth transition. 

Write: This document sets out the steps you need to take for a smooth handover. 

Common word swaps 

These are some of the most frequent swaps. The companion words-to-avoid file has the full list:

Avoid  Use instead 
facilitate  help 
utilise  use 
leverage (as a verb)  use 
going forward  from now on / in future 
in order to  to 
commence  start 
approximately  about 
endeavour  try 
prior to  before 
in the event that  if 
a number of  some / several 
at this moment in time  now 
robust  strong / reliable 
synergies  shared benefits 
streamline  simplify 
overarching  main / general 
Last reviewed
26-09-2026
Next planned review
26-09-2027